The issued refund is incorrect
I am sorry to hear that you suspect the refunded amount is incorrect.
Hopefully, the reasons below can answer your question:
Return cost
We deduct the costs of the return label from the refund amount in case you purchased a return label from us.Handling fee
If your order has been returned due to any of the reasons below, we charge a handling fee of €10. This fee includes costs for shipping, return shipping, administration, and handling. The fee is deducted from the refund amount.- The wrong address was given at the time of purchase
- Not picking up the package from the postal office within the specified time span
- Refused the package at the time of delivery
You can find information regarding the handling fee here.
Did you still receive an incorrect refund?
Please contact us by clicking the chat button in the lower right corner, so we may investigate this for you.